Returns and Refunds

Last updated January 2021.

First of all, we know that if you are considering a return or refund that means that you order a product from us, for that we want to say to you “thank you!”, we feel really honored that you choose us, nothing make us happier than happy Bocanegra customers, and as such we promise to do our best to deliver products that will surpass your initial expectations as well as the best customer service experience you may imagine. 
That said, here are some things you may want to know:

Definitions

For the purpose of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bocanegra LLC  
  • Goods refer to the items offered for sale  
  • Orders mean a request by You to purchase Goods from Us  
  • Website refers to Bocanegra, accessible from https://www.bocanegramx.com  

Policies

  • After placing an order you will receive an email letting you know that your order is confirmed, after this your order will ship between 3 – 5 business days.
  • You may cancel an order at any time prior to shipment.
  • We will be shipping your order through our shipping carrier UPS via Ground service.
  • We only ship to addresses in the United States of America and Canada.
  • For orders placed for US delivery addresses, we offer free shipping on all our goods.
  • For orders placed for Canada delivery addresses, the customer will cover the freight (shipping charges), the freight will be calculated base on the delivery address, size, volume, and weight of the good.
  • For orders outside of the US and Canada please contact us at our email info@bocanegramx.com or you can use our contact form and together we will work on a quote and a better shipping option for you.
  • Due to the nature of the delicate/fragile goods we sell, and the complex process of packing these goods safely, all our sales are final, we do not accept returns.
  • In case your good arrives broken or damaged please contact us as soon as possible at our email info@bocanegramx.com or you can use our contact form, together we will work the details for the return of the good, and in this case, the customer can choose a full refund or select another good from our inventory (in the same price range) as a replacement.
  • When the customer receives a damaged or broken good we will need proof (photo and/or videos) that will need to be sent via email, and finally, the customer will try to avoid completely unpackaged the good.
  • When a broken or damaged good needs to be returned the company will cover the shipping costs, the customer won’t cover any charge.
  • When the customer receives a damaged or broken good, if the customer does not want a replacement the customer can ask for a full refund, the refund will be processed to the same form of payment used when the original transaction was made.

Thanks for shopping at www.bocanegramx.com (site operated by Bocanegra LLC)